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IT Support Specialist



 College Diploma required; Bachelors degree in IT, Computer Science or relevant field considered
an asset
 Minimum of 1-2 years of experience providing help desk support is required
 Customer-oriented
 CompTIA A+ and CompTIA N+
 A passion to learn and support new applications and technologies
 Excellent verbal and written communication skills
 Problem-solving and decision-making skills with the ability to work in a team environment


 Provide excellent customer service and technical assistance to users
 Track and monitor problems to ensure timely resolutions
 Document resolutions for future reference
 Perform software diagnostic testing, troubleshooting and repair
 Investigate and repair alert conditions and connectivity issues
 Identify and escalate situations requiring urgent attention.
 Recommend upgrades or improvements


 Familiarity with Windows 10
 Able to support Desktops/Laptops/Mobile Devices/Printers
 Experience with email/Outlook/Office 365
 Understanding of Azure & AWS is an asset
 Some knowledge of network principles including VPN would be an asset
 Excellent knowledge of Windows Operating systems, Microsoft Office Suite
 Working knowledge of Active Directory, Networking (TCP/IP, DNS, DHCP, FTP), Remote Access,
 Efficient with troubleshooting software and hardware problems
 Familiarity with ticketing systems

Application Form

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