REQUIREMENTS
College Diploma required; Bachelors degree in IT, Computer Science or relevant field considered
an asset
Minimum of 1-2 years of experience providing help desk support is required
Customer-oriented
CompTIA A+ and CompTIA N+
A passion to learn and support new applications and technologies
Excellent verbal and written communication skills
Problem-solving and decision-making skills with the ability to work in a team environment
PRIMARY RESPONSIBILITIES
Provide excellent customer service and technical assistance to users
Track and monitor problems to ensure timely resolutions
Document resolutions for future reference
Perform software diagnostic testing, troubleshooting and repair
Investigate and repair alert conditions and connectivity issues
Identify and escalate situations requiring urgent attention.
Recommend upgrades or improvements
TECHNICAL SKILLSET
Familiarity with Windows 10
Able to support Desktops/Laptops/Mobile Devices/Printers
Experience with email/Outlook/Office 365
Understanding of Azure & AWS is an asset
Some knowledge of network principles including VPN would be an asset
Excellent knowledge of Windows Operating systems, Microsoft Office Suite
Working knowledge of Active Directory, Networking (TCP/IP, DNS, DHCP, FTP), Remote Access,
Printers
Efficient with troubleshooting software and hardware problems
Familiarity with ticketing systems
Application Form
